Refund and Exchange Policy

Last Updated: September 25, 2026

At Shanzay Anooshay, every order is prepared with care and attention to detail. As many of our pieces are made-to-order, we have specific guidelines regarding cancellations, refunds, returns, and exchanges.

By placing an order with us, you acknowledge and agree to the following policy.

1. Made-to-Order & Custom Items

All outfits are made-to-order and production begins once an order has been confirmed.

Because each piece is prepared specifically for your order, we do not accept refunds or exchanges for:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference after delivery
  • Difference in fit where the correct size was ordered
  • Change of color preference after placing the order
  • Slight color variations caused by photography, lighting, or individual screen settings
  • Custom color or other customization requests

For customized or color-customized products, please carefully review all product details before placing your order. Certain products on our website may specifically state that customized colors are not eligible for refund or exchange.

2. Order Cancellation or Modification

Once an order has been confirmed, production may begin immediately.

Therefore, orders cannot be cancelled, modified, or changed once confirmed, including changes to:

  • Size
  • Color
  • Design
  • Product
  • Quantity
  • Shipping information

Please review your order carefully before completing your purchase.

3. Defective, Damaged, or Incorrect Items

We carefully inspect orders before dispatch. However, if you receive an item that is:

  • Defective due to a manufacturing issue
  • Damaged upon delivery
  • Incorrectly sent
  • Missing an item or component from your confirmed order

please contact us within 24 hours of delivery.

To help us investigate your claim, you must provide:

  • Your order number
  • Clear photographs of the item
  • Clear photographs showing the defect, damage, or incorrect item
  • Photographs of the packaging, where relevant
  • A brief description of the issue

Claims submitted after 24 hours from delivery may not be eligible for a replacement or exchange.

4. Exchange for Verified Issues

If the issue is verified by our team, we may provide an exchange or replacement of the same item, subject to availability.

If the original item is unavailable, we will contact you to discuss an appropriate resolution.

For an approved defective or incorrect item, we will provide instructions regarding the return of the product.

Please do not send any item back without contacting us and receiving return instructions from our team.

5. Return Eligibility

Where a return is approved by Shanzay Anooshay, the item must:

  • Be unworn and unused
  • Be unwashed
  • Be undamaged
  • Have all original tags attached
  • Be in its original packaging
  • Be in resalable condition
  • Include the relevant order details or proof of purchase

Items that have been worn, washed, altered, damaged, stained, or otherwise used may not be accepted.

All returned items are subject to inspection before an exchange or other approved resolution is processed.

6. Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange unless the item is verified to be defective or incorrectly supplied by us:

  • Made-to-order items due to change of mind
  • Items where the customer selected the wrong size
  • Customized or color-customized items
  • Items that have been worn or washed
  • Items with removed or missing tags
  • Items that have been altered or modified
  • Items that are damaged after delivery due to customer handling
  • Items returned after the applicable reporting period
  • Items that are not in their original condition or packaging

7. Color Variation

Actual product colors may appear slightly different from images displayed on your device due to photography, studio lighting, screen settings, and individual display calibration.

Minor differences in color or shade will not be considered a defect and will not qualify an order for a refund or exchange.

For products involving custom color selection, please ensure that your chosen color is correct before placing the order.

8. Return Shipping

For an approved return or exchange due to a verified defective or incorrect item, Shanzay Anooshay will provide instructions regarding the return shipping process.

If a return is approved for any other reason at the sole discretion of Shanzay Anooshay, the applicable return and delivery charges may be the customer's responsibility.

We are not responsible for parcels returned without prior approval or sent to an address other than the one provided by our team.

9. Inspection & Approval

Once an approved return is received, our team will inspect the item to verify that it meets the eligibility requirements outlined in this policy.

An exchange or replacement will only be processed after the returned item has been inspected and approved.

Inspection and processing times may vary depending on the nature of the claim and the availability of the replacement item.

10. Refunds

Because our products are made-to-order, we generally do not offer refunds for change of mind, incorrect size selection, personal preference, or customization requests.

If a refund is specifically approved by Shanzay Anooshay due to an eligible issue, the refund will be processed using the applicable payment method or another agreed method.

Any refund processing time may vary depending on the payment provider or financial institution.

11. How to Request an Exchange

To report an eligible issue, please contact us within 24 hours of delivery with:

  1. Your order number
  2. Your full name
  3. Clear photographs of the item
  4. Photographs showing the defect, damage, or incorrect item
  5. A brief description of the issue

Our team will review the information and provide further instructions if the claim is eligible.

Please do not return an item before receiving confirmation from our team.

12. Final Decision

All exchange and refund requests are subject to verification and inspection.

Shanzay Anooshay reserves the right to decline a request that does not meet the conditions of this policy, including requests submitted after the specified timeframe or items that are not returned in their original condition.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

13. Contact Us

For questions regarding refunds, returns, or exchanges, please contact Shanzay Anooshay through the customer support contact details provided on our website:

Website: https://shanzayanooshay.com/

Please include your order number whenever contacting us regarding an order.

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